Shipping policy

The Standard: While our catering is limited to the Philly block, our Seasoning Series and Official Merchandise are engineered for national deployment. We utilize high-durability packaging to ensure your inventory arrives with its structural and flavor integrity intact.

1. Processing & Handling Specs

  • Fulfillment Window: All non-perishable orders (Spices and Merch) are processed within 24–48 business hours.

  • Operational Days: Our logistics team operates Monday through Friday. Orders placed on weekends or holidays will be queued for the following business day.

2. Domestic Shipping Options

We utilize major carriers (USPS, UPS, or FedEx) to execute delivery. You can select your preferred shipping speed at checkout:

  • Standard Ground: 3–5 business days.

  • Priority Dispatch: 1–3 business days.

  • Note: Transit times are estimates provided by the carrier and are not guaranteed by White Bulls BBQ.

3. Tracking & Transit

Once your order is deployed from our facility, you will receive a Technical Shipment Confirmation via email containing your tracking coordinates. Please allow 24 hours for the carrier to update the status of your package.

4. Shipping Rates

Shipping costs are calculated based on the total weight of the inventory and the destination's distance from our Philadelphia headquarters. Final rates are displayed at the point of checkout.

5. Damaged or Compromised Inventory

If your seasonings arrive with a broken seal or your merchandise shows signs of structural damage:

  • Capture photographic evidence of the packaging and the product.

  • Submit a report to whitebullsbarbecue@gmail.com within 24 hours of delivery.

  • Our team will review the data and arrange for a precision replacement.

6. Address Accuracy

The customer is responsible for providing exact shipping coordinates. White Bulls BBQ is not liable for failed deployments resulting from incorrect or incomplete address data provided at checkout.